Student Support
Our dedicated Student Support team offers personalised assistance, ensuring you have access to the tools, guidance, and resources necessary to thrive in your studies and beyond.
Need Help?
If you’re stuck on a question or concept, follow these steps to request support:
Reread the Question
Carefully read the question again to ensure you have understood what’s being asked.Check the Worked Answer (If Applicable)
Review the worked answer provided to see if it clarifies your query.Review the Textbook and Videos
Look back at the relevant sections of the textbook and watch the accompanying videos to reinforce your understanding of the procedures or concepts.Request Support
If you still need help, please fill in the support form. Include the following details:- The exam number and question number (if applicable).
- Your own worked answer or approach to the question (if applicable).
This ensures we can provide accurate and tailored assistance as quickly as possible. We are here to help you succeed!
Frequently Asked Questions
While we cannot guarantee a pass (as it comes down to the amount of work you put in), we can guarantee we are giving you the best tools and resources you need to nail these exams.
We think we’ve done a good job getting students through- we have a 90%+ first time pass rate ( that’s over twice the national average). In fact, in 2020, we had a 100% first time pass rate and last year a few of our students even got 100% on their flight planning exam!
This is a new concept for ATPL’s in Australia, so it is a very good question. Once you purchase this online course, you will get instant access to the online course which includes videos and resources about every topic you need to learn for this exam. You will also receive a hardcopy textbook mailed to your front door (we give you digital access to the start of the textbook so you can begin studying immediately while you wait for the textbook to arrive in the mail; via express post.) You will also receive five practice exams and have support by our experienced instructor, Brady.
Yes, we have a Facebook support group for all ATPL courses. Not only will you have support for your subject, but you will get an insight into all the other subjects free of charge!
Aviation Theory Services works closely with CASA to ensure the training material is all relevant to what is in the exam. If CASA writes new questions and begins to focus on a particular topic in the syllabus, we are often the first (and only) to release additional material based on the exam feedback.
This can vary depending on the subject, so it’s not a one-size-fits-all answer. For a more detailed breakdown, we’ve written a comprehensive blog post on this topic, which you can read here.
Our lead instructor, Brady, is on hand if you find yourself stuck on a particular topic. He is very happy to have quick chats on the phone or over email to help tidy up small areas; alternatively, if you want to spend a bit more time going over topics, you will have the opportunity to book in for discounted tutoring.